Warranty Returns
Warranty / Returns
Our Returns Policy & 90 Day Guarantee.
Faulty Product
Obsidian Brands will provide a replacement free of charge or refund the purchase price at our election for faulty products returned to us within 90 days of purchase date subject to:
* The product having not been refilled or tampered with.
* Inspection and/or testing by us of the returned product.
* You must send us an email asking for a Return Authorisation (RA) before returning the faulty product.
* A copy of the RA email together with a sample of faulty print accompanying the returned product.
* The faulty cartridge MUST be sent by REGISTERED POST.
Please pack the goods in another box or padded envelope so the the original packaging will not be damaged by stickers, courier labels etc.
By placing an order with Obsidian Brands you are agreeing to abide by these Terms and Conditions.
Our email address for returns and warranties is sales@obsidianbrands.com.au
**We will not send a replacement until the faulty has been received by us. No exceptions!! You can't get a replacement at a "Bricks and Mortar" retailer without first returning the faulty product and we are no different. This is a standard practice and is covered by law.**
Original shipping charges are not refundable and Purchasers are responsible for shipping charges back to us. We will pay the shipping charges on the replacement product.
Before returning the faulty cartridge to us please click here and follow the instructions.
Wrong Product
In the event of a Purchaser having ordered the wrong product, Obsidian Brands will (at our election) generally accept return of the product and credit the sale price (excluding the shipping charge) after deducting a restocking fee of 10%. The product must be un-opened and in a re-sellable condition. Credits are at the discretion of Obsidian Brands and are subject to:
* The product being shipped back to us within 7 days of receipt by the Purchaser.
* A Return Authorisation (RA) via email being obtained.
* A copy of the RA email accompanying the returned product.
* The product and its packaging being "as new when received by us.
* The product being a generally stocked item of Obsidian Brands.
* The returned product must be sent to us by REGISTERED POST.
Please pack the goods in another box or padded envelope so the the original packaging will not be damaged by stickers, courier labels etc.
We will only issue a CREDIT not a Refund.
By placing an order with Obsidian Brands you are agreeing to abide by these Terms and Conditions.
Our email address for returns and warranties is sales@obsidianbrands.com.au
Product Warranty
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Obsidian Brands provides a replacement or money back warranty against defective material or workmanship on all genuine products provided that the defective item is returned within 90 days of the invoice date or as otherwise stipulated in the product description
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On receipt of the defective products within this period Obsidian Brands will carry out what tests are needed or return the product/s to the original manufacturer for testing to confirm the fault/s and at your request either supply you with a replacement or refund you the purchase price of the defective product. Please note this process may take some time particularly if the original manufacturer requires the products be returned back to them. We will always try to handle any returns as quickly as possible but we cannot guarantee how long this will take
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This warranty excludes damages due to negligence. Proof of purchase must be submitted for all claims under warranty
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Obsidian Brands provides a replacement or money back warranty against defective material or workmanship on all products provided that the defective item is returned within 30 days from date of purchase.
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On receipt of the defective products within this period Obsidian Brands will carry out what tests are needed or return the product/s to the original manufacturer for testing to confirm the fault/s and at your request either supply you with a replacement or refund you the purchase price of the defective product. Please note this process may take some time particularly if the original manufacturer requires the products be returned back to them. We will always try to handle any returns as quickly as possible but we cannot guarantee how long this will take
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This warranty excludes damages due to negligence. Proof of purchase must be submitted for all claims under warranty
All other stock items
The warranty period on all other products is as per the product description
Subject to your compliance with these conditions, Obsidian Brands will as soon as reasonably practicable at its option either pay the quoted costs of placing your printing equipment or repair the equipment itself and may use reconditioned or reworked parts to do so. That is the extent of Obsidian Brands total liability under this warranty.
Winkwood Warranty Information - These frames are Warranted for One Year against manufacturing faults from the date of purchase. Coverage is only valid with proof of purchase. The Warranty is only valid for goods that are purchased New and does not cover damage caused by general wear and tear, abuse or mishandling. Warranty claims must be submitted at the purchaser's expense by returning the goods to Obsidian Brands. Obsidian Brands will repair or replace faulty frames that are covered by the warranty. The warranty is provided in addition to other rights and remedies of the purchaser under the laws in relation to the goods to which the warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure.