Terms & Conditions
Our Returns Policy & 90 Day Guarantee.
Faulty Product
Obsidian Brands will provide a replacement free of charge or refund the purchase price at our election for faulty products returned to us within 90 days of purchase date subject to:
* The product having not been tampered with.
* Inspection and/or testing by us of the returned product.
* You must send us an email asking for a Return Authorisation (RA) before returning the faulty product.
* A copy of the RA email together with a Fault Description accompanying the returned product.
* The faulty product MUST be sent by REGISTERED POST.
Please pack the goods in another box or padded envelope so the the original packaging will not be damaged by stickers, courier labels etc.
By placing an order with Obsidian Brands you are agreeing to abide by these Terms and Conditions.
Our email address for returns and warranties is sales@obsidianbrands.com.au
**We will not send a replacement until the faulty product has been received by us. No exceptions!! You can't get a replacement at a "Bricks and Mortar" retailer without first returning the faulty product and we are no different. This is a standard practice and is covered by law.**
Original shipping charges are not refundable and Purchasers are responsible for shipping charges back to us. We will pay the shipping charges on the replacement product. Warranty on all products is usually 12 months or Limited Lifetime Warranty.
Wrong Product
In the event of a Purchaser having ordered the wrong product, Obsidian Brands will (at our election) generally accept return of the product and credit the sale price (excluding the shipping charge) after deducting a restocking fee of 10%. The product must be un-opened and in a re-sellable condition. Credits are at the discretion of Obsidian Brands and are subject to:
* The product being shipped back to us within 7 days of receipt by the Purchaser.
* A Return Authorisation (RA) via email being obtained.
* A copy of the RA email accompanying the returned product.
* The product and its packaging being "as new when received by us.
* The product being a generally stocked item of Obsidian Brands.
* The returned product must be sent to us by REGISTERED POST.
Please pack the goods in another box or padded envelope so the the original packaging will not be damaged by stickers, courier labels etc.
We will only issue a CREDIT not a Refund.
By placing an order with Obsidian Brands you are agreeing to abide by these Terms and Conditions.
Our email address for returns and warranties is sales@obsidianbrands.com.au
Product Warranty
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Obsidian Brands provides a replacement or money back warranty against defective material or workmanship on all genuine products provided that the defective item is returned within 90 days of the invoice date or as otherwise stipulated in the product description
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On receipt of the defective products within this period Obsidian Brands will carry out what tests are needed or return the product/s to the original manufacturer for testing to confirm the fault/s and at your request either supply you with a replacement or refund you the purchase price of the defective product. Please note this process may take some time particularly if the original manufacturer requires the products be returned back to them. We will always try to handle any returns as quickly as possible but we cannot guarantee how long this will take
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This warranty excludes damages due to negligence. Proof of purchase must be submitted for all claims under warranty
Obsidian Brands provides a replacement or money back warranty against defective material or workmanship on all products provided that the defective item is returned within 12 months from date of purchase.
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On receipt of the defective products within this period Obsidian Brands will carry out what tests are needed or return the product/s to the original manufacturer for testing to confirm the fault/s and at your request either supply you with a replacement or refund you the purchase price of the defective product. Please note this process may take some time particularly if the original manufacturer requires the products be returned back to them. We will always try to handle any returns as quickly as possible but we cannot guarantee how long this will take
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This warranty excludes damages due to negligence. Proof of purchase must be submitted for all claims under warranty